Return Policy

SATISFACTION GUARANTEED

At Nestingale, we understand that sometimes, things don't quite work out as planned. That's why we strive to make our return process as hassle-free as possible. Please take a moment to review our cancellation & return policy below:

Cancellation Policy:

  • You can cancel your order free of charge until the item(s) are picked up for shipping. A few vendors charge a 20% restocking fee If the product has been packed and prepared for delivery.
  • Once the item(s) are picked up, cancellation may not be possible. 
  • Please contact our customer service team immediately if you wish to cancel your order.

 

Return Policy:

At Nestingale, we are committed to providing you with the best possible shopping experience. While we do not accept returns for buyer's remorse, we offer innovative features to ensure you make informed decisions before placing your order.

 

3D Room View Feature:

  • To enhance your shopping experience, we provide a unique 3D view feature that allows you to visualize how our products will look in your space. This immersive feature enables you to see the product in a room setting, helping you make confident decisions about your purchase.

  • We encourage you to utilize our 3D room view feature extensively before finalizing your order. Take your time to explore different angles and perspectives to ensure the product meets your expectations.

 

Review Before Ordering:

  • Before placing your order, we kindly ask you to review your selections carefully. Ensure that the product specifications, dimensions, and features align with your preferences and requirements.

  • Take advantage of our detailed product descriptions, high-quality images, and customer reviews to gain a comprehensive understanding of the item you are considering purchasing.

 

IF YOUR PRODUCT ARRIVES DAMAGED OR NOT AS PICTURED

Sometimes a heavy furniture product may get damaged during the shipping and delivery process. If you notice a damaged carton, please take pictures from multiple angles, and contact customer service right away. We will work with our shipping vendors to ensure you receive a refund or replacement.

Defective or damaged orders that are not damaged due to shipping and delivery, are covered by our warranty and are not subject to any return shipping fees, as long as the original packaging has been retained with photo graphs showing no damage to the cartons. Please take pictures of the packaging before opening, so that in case of any defect, we know how it may have been caused.

 Upon inspection of your order post-delivery to your home, if you notice something faulty or missing but the item is still usable, please keep the item and contact Customer Care to arrange for a replacement part or to schedule a repair. Damaged items will have parts sent or exchanged at no charge. Photos of the damaged merchandise will be required.  If damaged products are beyond repair, please contact Customer Service for the next steps to process your refund and return (we may advise that you donate any usable part of the product or entertain alternative disposal methods). We also offer a one-time free exchange if your product arrives damaged and we cannot provide the appropriate replacement parts on a timely basis.

 

FINAL SALE ON ALL CLEARANCE PRODUCTS

These items are sold at a generous discount and therefore are not returnable, as they are final sale.

 

CUSTOMER SERVICE CONTACT INFO

Email:  help@nestingale.com